Customer Feedback

We hope very much that you enjoyed your trip with Nutty's Adventures. To help us provide the best possible service to future customers, would you kindly complete one of the following questionnaires below. Thank you for your time.

 

We will be pleased to offer a 3% discount on their next booking with Nutty’s Adventures to all customers who compete and submit the Customer Feedback Questionnaire below. Thank you again.


Customer Feedback Questionnaire


Why did you choose Nutty’s Adventures?
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Other:

Sales Staff Rating (5-Excellent to 0-Very Poor)

Statement 5 4 3 2 1 0
Staff were friendly and helpful
Staff were professional
Staff catered instinctively to my needs
Staff provided informational materials
Informed about full range of options
Informed about sustainability status

Road Transport

Aspect 5 4 3 2 1 0
Punctuality
Driver’s safety
Driver’s attitude
Refreshments
Bus condition

Rail Transport

Aspect 5 4 3 2 1 0
Punctuality
Refreshments on board
Comfort
Train condition

Domestic Flight(s)

Aspect 5 4 3 2 1 0
Punctuality
Service on board
Comfort
Check-in/Security experience

Accommodation (5: Excellent to 0: Very Poor)

Aspect 5 4 3 2 1 0
The facilities in general
The quality of your room
Food quality and variety
Hotel staff service
Hygiene and cleanliness
Sustainability of operations
Hotel services
Transportation to/from hotel
Hotel entertainment

Meals during the Tour

Aspect 5 4 3 2 1 0
Quality of the food
Quantity of the food
Variety of the food
Restaurant staff service
Hygiene and cleanliness
Sustainability of operations


Overall Satisfaction

Satisfaction with service quality?
| |

Overall Impression 5 4 3 2 1 0
Local office staff
Guides(s)
Transportation
Accommodations
Optional excursions
Quality of meals
Sustainability of tour

Rate trip overall (5-0): 5 | 4 | 3 | 2 | 1 | 0
First consideration when purchasing?

Experience using us

Question Def. Yes Whole Yes Partial Not really Not at all
Lived up to expectations?
Satisfied with arrangements?
Website easy to use?
Website reflected reality?
Value for money?

Will you use us again? Yes No

Additional comments:


Your Experience with Nutty's Adventures

Testimonials for our round trips - How our customers rate their holidays with our specialists. The reviews are published, as received, nothing edited or criticisms removed.

Axel from Germany wrote about his journey to North Thailand and Koh Samui in Feb 2018:

Hello Mr. Andrew Lewis,  

 

I wanted to contact you shortly after completing our interesting trip to Thailand. It was really a nice experience and the overall organization and support provided by our tour guides was good. Many thanks to you and thanks to Nutty's Adventures.  

We arrived back home yesterday.

 

All the best for you  

 

Yours sincerely
Axel K


Feedback on our round trip "Thailand Adventure Package"

Hello Dear Team,

 

Below is our summary of our vacation. 

 

• Super varied compilation of the tour  and very flexible adaptation to our additional wishes.

• The fact that Nutty's solves queries on a weekend at short notice and answers, speaks for you.

• The accommodations were all very suitable and well chosen: from business to resort to boutique. (And rustic trekking is just rustic trekking!)

• All guides and drivers were great! The trekking in the north was, however, the "grand highlight!

• The package and the planning service were worth their price.

• Do we recommend you or will we book again? - Yes Yes Yes!

 

Many thanks again & many greetings

 

Anke & Karl  with 2 youngest


Nina and Willi from Austria wrote this friendly review:

Dear Mr. Julian Kappes,

 

I wanted to thank you very much for the great organization.

 

Everything worked so well:

- Tour guides were great

- Cars and chauffeur were wonderful

- All transfers were super punctual

- The hotels were well selected

 

No wish was left unfulfilled and we got to know the country, the people and the culture very well.

 

 

Greetings from Salzburg,

Nina B and Willi H


Daniela and Michael wrote about their experience with Nutty's Adventures

Hello Julian,

 

We arrived back home yesterday.

 

Thank you very much for organizing our first Thailand trip, it was really nice and enjoyed the impressions in the country and will always remember this great trip.

 

We really liked it and will gladly recommend you to our friends.

Thank you again that you were reachable when we had some personal problems, that was a  great service!

 

 

Thanks and best regards to Thailand,

Daniela and Michael


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